Privacy Policy
This Privacy Policy explains how GhanaBusinesses collects, uses, stores, protects, and shares personal and business-related information when people visit the directory, create accounts, submit listings, interact with businesses, leave reviews, report content, or use ads and related services.
1. Information we collect
We may collect information you provide directly, information created through your use of the platform, and certain technical information generated automatically.
This may include your full name, email address, phone or WhatsApp number, password hash, verification status, business details, region and city details, uploaded images, profile or listing edits, reviews, ratings, reports, verification requests, ad submissions, and payment-related administrative records where applicable.
We may also record technical and operational data such as session identifiers, IP address, browser or device data, timestamps, activity logs, page visits, ad impressions, ad clicks, and business view statistics.
2. How we use your information
We use collected information to:
- create and manage user accounts;
- verify users and submitted businesses;
- publish, edit, categorize, and display listings;
- operate reviews, reports, ads, analytics, and internal moderation;
- communicate via email, SMS, or platform notices;
- detect abuse, spam, fraud, or suspicious activity;
- improve platform quality, user experience, and trust.
3. Legal and operational bases for processing
We process information where it is necessary to provide the platform, respond to your requests, protect platform security, maintain trust and moderation systems, comply with applicable obligations, or pursue legitimate operational interests such as preventing fraud and improving service quality.
Where required, your use of the platform and submission of information may also constitute consent to the related processing described in this policy.
4. Information visible to the public
Business listing information may be publicly visible on the directory. This can include business name, description, category, region, city, phone number, WhatsApp number, email, website, social links, address, opening hours, uploaded images, products, services, and FAQs, depending on what is submitted and approved for display.
Reviews, ratings, and certain trust indicators may also be visible to other users.
5. Sharing of information
We do not sell personal information as a standalone customer list. However, we may share or disclose information where reasonably necessary to operate the platform.
This may include service providers involved in hosting, email delivery, SMS delivery, file storage, backups, analytics, fraud prevention, professional support, payment administration, or legal compliance. We may also disclose information where required by law, court order, regulation, or lawful request from competent authorities.
6. Cookies, sessions, and technical tracking
The platform may use cookies, session data, and similar technical tools to keep users logged in, maintain form security, improve usability, and understand page usage and platform performance.
We may also record page visits, activity logs, ad impressions, clicks, and business view events to support analytics, fraud checks, moderation, and reporting.
7. Data retention
We keep information only for as long as reasonably necessary for the purposes described in this policy, including operating the directory, keeping moderation history, defending legal claims, resolving disputes, maintaining backups, and complying with obligations.
Some data may remain in internal backups, fraud prevention logs, audit logs, or archived records for a limited period after account or listing changes.
8. Data security
We take reasonable administrative, technical, and organizational steps to protect data from unauthorized access, misuse, alteration, or disclosure. These may include authentication controls, password hashing, access restrictions, session controls, moderation checks, secure configuration, and backup procedures.
No internet-based system is completely risk free, so users should also keep their passwords secure and avoid sharing account access with others.
9. Your choices and requests
You may request correction of inaccurate personal information that you provided to us. You may also ask questions about what information is associated with your account or listing, subject to verification, platform integrity needs, and applicable legal considerations.
Where possible, users may update some information directly from their accounts or dashboards.
10. Third-party links and services
Listings may include websites, social media links, maps, WhatsApp links, and other third-party destinations. Our platform is not responsible for the privacy or security practices of those external services.
Users should review the privacy practices of any third-party service they visit through the directory.
11. Children and sensitive submissions
The platform is intended for general business and directory use. Users should avoid submitting unnecessary sensitive personal data through listings, reviews, reports, or general platform use.
If you believe information has been submitted improperly or in a way that creates risk, contact us promptly so that we can review it.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect platform improvements, legal requirements, moderation practices, or service changes. The latest version will appear on this page with a revised update date.